AI-powered XP platform — customer interaction analytics is here
Discover Quality CX 360 →
Pricing & Modules
One flat annual fee.
Priced by company size and modules.
Implementation, ongoing process management, and change support are included in a fixed annual fee, paid quarterly. What you pay depends on two things: the size of your organisation, and how many modules your programme runs.
Flat fee
No per-seat licence
Quarterly
Payment split
Per module
Pricing basis
By volume
Discount basis
Base distinction: company size
Same platform, same depth. Different scale.
There are no feature tiers here. Every client gets the full platform, the full service model, and any module they need. Price scales with your organisation: how many customers you survey, how many markets you run, and how many modules your programme covers.
Flat-fee pricing model
A module is the unit of price.
A module is one questionnaire built to evaluate a specific channel or event. Your annual fee is the sum of your modules, adjusted for company size and total project volume.
Every module includes
- Targeted questionnaire
- Data collection channels one module can cover several
- Database and contact exchange process
- Detailed results and dashboard access
Final pricing is determined by overall project complexity and scope, ensuring a fair, mutually agreed fee. Implementation and change support are never billed separately.
Volume discounts
The more modules, the lower the unit price.
Discounts apply to total project volume, not to a plan you buy into. They stack for both SME and enterprise programmes.
The exact discount is confirmed in your quote. Multi-year commitments are treated as additional volume.
How we price differently
The fee you agree is the fee you pay.
Enterprise experience platforms typically quote a licence and bill the rest separately implementation, training, premium support, extra seats, and responses above your tier. We quote one annual fee for the whole programme instead.
Included, not added
Implementation and change support
Setup, questionnaire design, integration, and ongoing process management sit inside the annual fee never as a separate services line.
Not a pricing lever
Seats and dashboard access
We price the programme, not the number of people who look at the results. Dashboard access is unlimited for every client.
Agreed up front
Scope, in writing
Modules, channels, markets, and expected volumes are fixed in the quote, so a year of running the programme holds no surprise invoices.
Common module types
Build your programme module by module.
Modules are defined by what they evaluate a channel, an event, a target group, a market, or the relationship as a whole. Available identically to SME and enterprise clients.
Single-step
Channel evaluation
Customer service, call center, self-service queries, email inquiries, digital actions, consultant meetings, on-site visits. Unlimited transaction topics for example consultations on billing, deferrals, or repairs.
Multi-step
Event evaluation
Service initiation, activation, repair and upgrade processes evaluated across the whole sequence rather than a single touchpoint.
Up to 2× / year
Customer relationship
Overall experience, satisfaction, and brand perception surveys run independently of any channel or event.
Scoping axis
Target group focus
Business versus private customers priced as separate module scopes where both are surveyed.
Scoping axis
Geography
How many countries the programme covers the main driver between SME and enterprise pricing.
Advanced modules
Combine criteria, or adjust for compromises.
Multiple criteria in one module for example the same evaluation criteria applied across different self-service systems. Priced flexibly depending on the number of modules involved.
Included for every client
We handle the complexity you handle the growth.
Fully managed onboarding
We set up the entire programme questionnaire design, dashboard configuration, integrations, team training. No IT resource needed.
Daily implementation & support
Our team runs day-to-day platform management, data quality checks, and continuous optimisation included in the fee.
CX strategy consulting
Every client gets access to our CX consultants for programme design, journey mapping, questionnaire development, and change management.
GDPR compliance built in
Consent-based collection, end-to-end encryption, and regular security audits as standard for every client size.
Paperless operations
Fully digital no printed reports, no physical devices. Environmentally responsible CX management as standard.
Continuous improvement
Regular programme reviews, benchmarking updates, and proactive recommendations as the business grows.
Tell us your size and scope.
We will send a fixed fee.
We will send a fixed fee.
Company size, response volume, countries, and modules that is all we need to quote. One annual fee, split quarterly, no surprises.